Shipping & Delivery

How and when your engineering deliverables are delivered to you.

Zhivam Private Limited is a specialised engineering R&D company. We do not sell or ship physical goods as a primary business activity. All our services result in digital deliverables — reports, simulation outputs, design files, analysis documents, and related technical content.

This policy explains how these deliverables are transmitted to clients, the expected timelines, and what to do if a delivery is delayed or incomplete.

Section 01

Overview

Since Zhivam provides professional engineering services rather than physical products, the concept of "shipping" applies exclusively to the digital transfer of completed project deliverables. There are no physical packaging, courier services, or logistics fees involved unless a physical prototype or hardware testing component is specifically included in your project scope.

Important for Payment Gateway Verification: All deliverables from Zhivam Private Limited are delivered digitally via email or secure file-sharing platforms. Delivery is completed when the final report, simulation output, or agreed deliverable is sent to the client's registered email address.

Section 02

Digital Delivery — Our Standard

All Zhivam service deliverables are provided as digital files. These include but are not limited to:

📊

Simulation ReportsThermal, CFD, FEA results in PDF or interactive formats with supporting data files

📐

Design FilesCAD models, PCB design files, schematics, and BOM documents

📋

Technical ReportsWritten analyses, advisory reports, feasibility studies, and test documentation

💾

Data & OutputsRaw simulation data, test measurements, processed results, and supporting appendices

All digital deliverables are delivered to the email address provided by the Client at the time of engagement. It is the Client's responsibility to ensure the email address is correct and accessible.

Section 03

Delivery Timelines by Service

The following are standard delivery timelines from the Project Commencement Date. Complex or large-scale projects will have customised timelines agreed upon in writing.

Electronic Thermal Management

7–14 Business DaysStandard; may extend for multi-board or data centre scale projects

Battery Thermal Management

14–21 Business DaysIncludes physical testing cycles; timeline subject to lab availability

Immersion Cooling Solutions

10–18 Business DaysDesign and simulation phases

PCB Design, Prototyping & Testing

14–28 Business DaysIncludes design, review, and fabrication co-ordination cycles

Design, Sim & Prototyping

14–30 Business DaysEnd-to-end — timeline agreed per project scope

Renewable Energy Solutions

10–21 Business DaysFeasibility and simulation reports

Consultancy & Advisory

5–10 Business DaysAdvisory reports and sessions; structured as agreed in brief

IP Licensing & Collaboration

As NegotiatedTimeline depends on due diligence and agreement scope

All timelines are in Indian Standard Time (IST), Monday to Friday, excluding public and national holidays.

Section 04

Delivery Methods

Zhivam uses the following channels for delivery of completed work:

Email: Primary method. Deliverables are sent as PDF attachments or via secure download links to the Client's registered email address.
Secure File Sharing: For large files (CAD, simulation datasets), deliverables are shared via password-protected cloud links (e.g., Google Drive, WeTransfer Pro) with a defined link expiry.
Client Portal (if applicable): Where a dedicated client workspace has been set up, deliverables will be uploaded to the agreed shared folder.

Upon delivery, the Client will receive a delivery confirmation email from support@zhivam.com. If you do not receive a confirmation within the agreed timeline, please write to us immediately.

Section 05

Project Commencement & Client Inputs

Delivery timelines commence only after:

Full payment (or agreed advance payment) has been received and confirmed
All required client inputs — specifications, CAD files, test parameters, or brief documents — have been received by Zhivam
A project acknowledgement email has been sent to the Client by Zhivam

Delays caused by late submission of required inputs by the Client will not be counted against Zhivam's delivery timeline. The timeline clock restarts from the date all required inputs are received.

Section 06

Delays & Escalation

We are committed to meeting agreed delivery timelines. However, in exceptional circumstances (equipment failure, technical complexity beyond initial scope, force majeure), delays may occur. In such cases:

Zhivam will notify the Client at least 2 business days before the expected delivery date if a delay is anticipated
A revised delivery timeline will be communicated in writing
If the delay exceeds 10 additional business days beyond the original committed date, the Client may request a partial refund for the incomplete portion under our Refund & Cancellation Policy

To escalate a delivery concern, email support@zhivam.com with your project ID and the subject line "Delivery Escalation — [Project ID]".

Section 07

Physical Items (Prototypes & Hardware)

Where a project scope explicitly includes the delivery of a physical prototype, hardware component, or test sample, the following applies:

Physical deliveries are made within India only unless otherwise agreed in writing
Shipping is via registered courier (e.g., BlueDart, DTDC, or Delhivery); tracking details will be shared upon dispatch
Shipping costs, insurance, and applicable import duties (for international shipments, if any) are borne by the Client unless explicitly included in the project quote
Risk of loss or damage transfers to the Client upon handover to the courier partner
Zhivam is not responsible for courier delays, damaged packaging, or customs clearance issues for international shipments

Standard Practice: Physical prototypes are typically paired with a comprehensive digital report. Both digital and physical deliverables for such projects are dispatched simultaneously at project completion.

Section 08

International Clients

Zhivam serves clients globally. For international engagements:

Digital deliverables: Delivered globally with no additional charge. All digital files are sent via email or secure cloud links, irrespective of the Client's location.
Time zone coordination: All communication and milestone tracking is in Indian Standard Time (IST, UTC+5:30). We commit to responding to international clients within 1 business day (IST).
Invoicing: International clients are invoiced in INR or USD as mutually agreed. GST exemption (zero-rated) applies to services rendered to clients outside India, subject to FEMA and GST export regulations.

Section 09

Delivery Queries & Support

For any delivery-related queries — including missing deliverables, file access issues, or timeline clarifications — please contact:

Please include your Order/Payment ID and project name in all delivery-related correspondence for faster resolution.