Privacy Policy
How we collect, use, protect and respect your personal information.
Zhivam Private Limited ("Zhivam", "we", "us") is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website www.zhivam.com or engage our services, how we use it, and your rights over it.
This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with the Digital Personal Data Protection (DPDP) Act, 2023.
Overview & Data Controller
Zhivam Private Limited is the Data Fiduciary (controller) of your personal data. We process personal data only for lawful purposes, with your consent or as required to fulfil our contractual obligations to you.
- Data Fiduciary: Zhivam Private Limited
- Registered Office: 9-65-41/A Sykamvari Street, I Floor, Kothapet, Chittinagar, Vijayawada (Urban), Krishna — 520001, Andhra Pradesh, India
- Privacy Contact: info@zhivam.com
Personal Data We Collect
| Category | Data Points | Why We Collect |
|---|---|---|
| Identity | Full name, designation, company name | Project engagement & invoicing |
| Contact | Email address, phone number, postal address | Communication & delivery of services |
| Financial | Payment confirmation, transaction ID (not card data) | Payment processing & dispute resolution |
| Technical | IP address, browser type, device, pages visited | Website analytics & security |
| Project Data | Technical specifications and requirements you share | Delivering contracted engineering services |
We do not collect any Sensitive Personal Data (such as Aadhaar, financial account details, biometric data, or health data) through our website. Payment card data is processed exclusively by our payment gateway provider and is never stored on our servers.
How We Collect Your Data
- Directly from you: When you fill the contact form, request a quote, or initiate a payment on our website
- Via email or phone: When you correspond with us to initiate or carry out a project
- Automatically: Via website cookies and analytics tools when you browse www.zhivam.com
- Payment gateway: Razorpay may share limited transaction data (amount, status, transaction ID) with us upon payment completion
Purpose of Use
We use your personal data only for the following specified purposes:
- To respond to your enquiries and project requests
- To deliver contracted engineering services and digital deliverables
- To process payments and issue GST-compliant tax invoices
- To maintain project records and communication history
- To comply with legal and regulatory obligations
- To improve our website experience and services
- To send service-related communications (not marketing, unless you opt in)
Payment Data & Razorpay
Payments on our platform are processed securely by Razorpay Financial Solutions Private Limited, a PCI-DSS-compliant payment gateway. When you make a payment:
- Your card or bank details are entered directly on Razorpay's secure payment interface — never on our servers
- Zhivam receives only the transaction confirmation, order ID, and payment amount
- Razorpay processes your payment data under their own privacy policy at razorpay.com/privacy
After payment, we retain the transaction reference for a minimum of 8 years as required under the Companies Act, 2013 and GST regulations.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:
- Client project data: For the duration of the project plus 5 years thereafter
- Financial / invoicing data: Minimum 8 years (as per statutory requirements)
- Contact form submissions: 12 months from the date of submission
- Website analytics: Aggregated data retained for up to 26 months
Upon expiry of the retention period, data is securely deleted or anonymised.
Security of Your Data
We implement reasonable security practices as mandated by the IT (SPDI) Rules, 2011, including:
- SSL/TLS encryption for all data transmitted via our website
- Access controls limiting data access to authorised personnel only
- Secure cloud storage with trusted providers
- Regular review of our data handling practices
Your Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023 and applicable regulations, you have the following rights:
To exercise any of these rights, write to info@zhivam.com. We will respond within 30 days of receipt of your request.
Children's Privacy
Our services are intended for business and professional use only. We do not knowingly collect personal data from individuals under the age of 18 years. If you believe a minor has submitted data to us, please contact us immediately at info@zhivam.com and we will delete such data promptly.
Contact Our Grievance Officer
For any privacy-related concerns, data requests, or complaints, please contact our designated Grievance Officer:
- OfficerAuthorised Representative, Zhivam Private Limited
- Emailinfo@zhivam.com
- Phone+91 833 385 0202
- Address9-65-41/A Sykamvari Street, I Floor, Kothapet, Chittinagar, Vijayawada (Urban), Krishna — 520001, Andhra Pradesh, India
If you are not satisfied with our response, you may also approach the Data Protection Board of India once constituted under the DPDP Act, 2023.